Better Information, Better Health

At Mercy Medical Centre, our strategic focus is centered around delivering excellence in healthcare services. Through a comprehensive strategy, we aim to enhance operational efficiency, prioritize patient safety and care, drive organizational growth, foster a culture of talent and innovation, and establish strong physician partnerships.

• Operational Excellence At Mercy Medical Centre, We relentlessly focus on excellence in all our operations, from administrative processes to patient interactions. By enhancing operational efficiency, containing costs without compromising quality, and developing affordable healthcare services, we ensure that our patients experience the pinnacle of healthcare delivery.
• Best and Safest Patient Care By removing variability in service offerings, defining clinical protocols, and implementing stringent safety measures, we prioritize patient well-being. At Mercy Medical Centre, we believe in delivering care that not only meets but exceeds the expectations of our patients.
• Organizational Growth Identifying opportunities for growth is integral to our organizational strategy. We actively engage with corporate bodies for partnership initiatives, aspire to become the provider of choice in Kenya, and work towards expanding our network of hospital facilities. Through strategic expansion, we aim to reach and serve more communities, fostering a culture of accessible and quality healthcare.
• Talent and Culture Our team at Mercy Medical Centre is the heart of our success. To ensure we continue to attract and retain top-tier talent, we focus on talent development, defined career pathways, and clear promotion and tenure policies. By recognizing and rewarding performance and fostering a culture of innovation and collaboration, we create an environment where our team thrives and delivers exceptional healthcare services.
• Physician Partnerships Building strong physician partnerships is key to our strategy. At Mercy Medical Centre, we actively attract and retain the best physicians, develop networks that facilitate collaboration and knowledge-sharing, and maintain state-of-the-art facilities and equipment.